Delivery Information
aussiebattery.com provide batteries, laptop battery, camera battery, camcorder battery and so on,all our replacement batteries are 100% satisfation guarantee and 100% brand new with full 1 year warranty and shipping from Kogarah,NSW 2217.
There are two types of shipping we provide.
- Normal Delivery - "eParcel of Australia Post" Regular Parcel Delivery Service.
- Express Delivery - "eParcel of Australia Post" Express Post Parcel Delivery (Australia only). If you want to receive items the soonest possible, and the additional charge is available AU $10.00 per item.
P.S. These two choices of shipping method will show when ordering.
Warranty Policy
We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
- Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon filling out the Application or requesting through info@aussiebattery.com.
- In returning items to us, C.O.D. on shipments will not be accepted.
- If you are not satisfied with our product(s), please contact us through info@aussiebattery.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
- Returns due to our error:
- Customers are strongly recommended to keep the original postal package for 90 days from the purchase otherwise we do not responsible for the return postage for any reason.
- If products are returned to us within 30 days from the purchase day, we will bear all the shipping charges for exchange; and if justified, refund will be made in full. However, products so returned must be 100% complete. If items are returned by express delivery or courier, refund will only cover up to au$10.00.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers’ complaint.
General Ordering Policy
Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit for the amount charged to the credit card used for the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.
Email: info@aussiebattery.com
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